1. What are the benefits of selling on Punguzo?

Selling on Punguzo provides you with access to a large and growing customer base across Africa, integrates with the M-Pesa ecosystem for seamless transactions, and offers advanced marketing tools to help you boost your sales and reach new customers.

2. How do I list my products on Punguzo?

You can list your products by signing up on our platform and using the merchant dashboard to upload product details, set prices, and manage inventory. Our support team is available to assist you throughout the process.

3. What are the commission rates for selling on Punguzo?

Punguzo charges a small commission on each sale. The exact percentage is clearly outlined in our commission calculator, which helps you understand the costs involved and plan your pricing strategy effectively.

4. How can I track my sales and performance?

Our merchant dashboard provides detailed analytics and reports on your sales performance, including metrics like total sales, revenue, and customer engagement. You can use these insights to make data-driven decisions and optimize your sales strategy.

5. Are there any setup fees or hidden costs?

No, there are no setup fees or hidden costs. Joining Punguzo is free, and you only pay a small commission when your product sells. We believe in transparent pricing to help you manage your costs effectively.

6. How do I handle returns and refunds?

Punguzo provides guidelines on handling returns and refunds through our merchant dashboard. You are responsible for managing returns and refunds according to our policies and ensuring customer satisfaction.

7. Can I promote my products on Punguzo?

Yes, Punguzo offers various promotional tools and features to help you market your products. You can create special deals, run targeted advertising campaigns, and leverage our platform's marketing support to enhance your product visibility.

8. How can I contact Punguzo support?

If you need assistance, you can contact Punguzo support through our website's contact form, email, or by phone. Our support team is dedicated to helping you with any questions or issues you may have.

9. What do I do if I encounter technical issues?

For technical issues, please reach out to our support team immediately. We provide troubleshooting guidance and technical support to resolve any problems you encounter with our platform.