Terms and Conditions of Service

Last modified: January 1, 2024


Welcome to Punguzo, the innovative mobile commerce platform provided by PGI Solutions Limited ("PGI"), headquartered in Dar es Salaam, Tanzania. By accessing and utilizing our Services, you enter into an agreement with PGI and agree to comply with the terms outlined below. Please read these terms carefully to ensure a comprehensive understanding of your rights and obligations.

Given the diverse nature of our Services, additional terms or product requirements, including any age-related conditions, may apply. Such supplementary terms will accompany the respective Services and form an integral part of your agreement with us upon usage.

Using our services

Users must adhere to all policies provided within the Services, and any misuse, interference, or violation of these terms may result in the suspension or termination of Services by PGI. Access to our Services should strictly adhere to the prescribed methods and instructions, and usage must comply with applicable laws, including export and re-export control laws and regulations. PGI reserves the right to investigate suspected misconduct and take appropriate actions.

Ownership of intellectual property rights in our Services or accessed content remains with PGI. Unauthorized usage of content from our Services is prohibited, unless explicit permission is obtained from the owner or allowed by law. These terms do not grant users the right to use any branding or logos associated with our Services, and legal notices displayed in or along with our Services must not be removed, obscured, or altered.

Privacy and copyright protection

PGI is committed to protecting your personal data and privacy in accordance with our privacy policies. By using our Services, you consent to the utilization of your data as outlined in our privacy policies.

We respond to notices of alleged copyright infringement and, in compliance with the U.S. Digital Millennium Copyright Act, terminate accounts of repeat infringers. PGI supports copyright holders in managing their intellectual property online. If you believe someone is violating your copyrights, please refer to our Help Center for information on submitting notices and our response policies.

Your content in our services

Certain Services provided by Punguzo allow users to upload, submit, store, send, or receive content. Users retain ownership of any intellectual property rights held in such content.

Upon uploading, submitting, storing, sending, or receiving content through our Services, users grant PGI (and its affiliates) a worldwide license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display, and distribute such content. This license, granted for the limited purpose of operating, promoting, and improving our Services, continues even if users cease to use the Services. Some Services may offer options to access and remove content provided to them, and certain terms or settings in these Services may restrict our use of submitted content. Users must ensure they possess the necessary rights to grant PGI this license for any content submitted to our Services.

Account and security

Users are responsible for maintaining the confidentiality of their account credentials and ensuring the security of their accounts. Any unauthorized use of accounts or breaches of security should be reported to PGI immediately. PGI is not liable for any loss or damage arising from the user's failure to protect their account information.

Termination of services

PGI reserves the right to suspend or terminate Services to any user at its discretion, especially in cases of non-compliance with these terms or suspected misconduct. Users may also choose to discontinue using our Services at any time, and PGI will retain the rights outlined in these terms for any content submitted or actions taken while using the Services.